- 1
Check the subscription
Your account page shows whether it's active. Our servers stop accepting a device's keys within a minute of a subscription ending.
- 2
Run one VPN at a time
Turn off any other VPN, iCloud Private Relay or similar, then switch the tunnel off and on.
- 3
Look at the handshake
In WireGuard, “Latest handshake” should update every couple of minutes. If it never appears, the network may be blocking WireGuard.
- 4
Try another network
Switch between Wi-Fi and mobile data. If only one of them fails, that network is the cause.
- 5
Get new keys
In your account press the rotate button on the device and import the new configuration.
- 6
Try AmneziaWG
On networks that block WireGuard, open “Other apps and formats” in the device's setup and use the AmneziaWG file in the AmneziaWG app.